Privacy Policy
Information We Collect
- When you make a booking or contact us, we may collect personal data including your full name, email address, phone number, billing details, VAT number (if applicable), and booking information such as selected activity, date, and number of participants.
- We collect certain data automatically, such as your IP address, browser type, time zone, and cookies that are installed on your device. We also track pages you visit, products you view, and your interactions with our site.
- Payments are processed securely via third-party payment providers (e.g., Stripe). We do not store full credit or debit card details on our servers.
- We may automatically collect certain information including IP address, browser type, device type, time zone, pages visited, and interactions with our website.
- If you contact us via email, phone, WhatsApp, or social media, we may retain the information necessary to respond to your request.
How We Use Your Information
We use the information we collect to:
- Process and manage your bookings and payments.
- Send booking confirmations and important updates.
- Comply with Portuguese tax and legal obligations.
- Improve our services and website performance.
- Ensure safety and operational coordination of activities.
- Prevent fraud and unauthorized transactions.
- Send marketing communications only when consent has been given.
Sharing Your Information
We do not sell or rent your personal data.
All third parties are required to process data in accordance with GDPR standards.
We may share information only when strictly necessary with:
- Payment service providers (e.g., Stripe).
- Accounting and invoicing providers for tax compliance.
- Operational partners required to execute booked activities.
- Public authorities when legally required.
Cookies and Tracking
Our website uses cookies and similar tracking technologies to ensure proper functionality, improve user experience, and analyze website traffic.
Users can manage cookie preferences through our cookie consent banner. Essential cookies cannot be disabled as they are necessary for the website to function properly.
For detailed information, please refer to our Cookie Policy.
Data Security
We implement appropriate technical and organizational measures to protect your personal data, including SSL encryption, secure hosting infrastructure, restricted administrative access, and secure payment gateways.
While we take reasonable steps to protect your data, no electronic transmission over the Internet can be guaranteed to be 100% secure.
Your Rights
Under the General Data Protection Regulation (GDPR), you have the right to:
• Access your personal data.
• Request correction of inaccurate data.
• Request deletion of your data where legally applicable.
• Restrict or object to processing.
• Withdraw consent at any time.
• Request data portability.
• Lodge a complaint with the Portuguese Data Protection Authority (CNPD).
Requests can be submitted via: geral@feeldiscover.com
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites. Users are encouraged to review the privacy policies of those websites before providing personal data.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time to reflect legal, operational, or regulatory changes. The latest version will always be published on this page.
